Privacy Policy

1. Information we collect

When you contact us, request a safari, or otherwise submit information through this website, we may collect information such as your name, email address, telephone number, travel dates, interests, destination preferences and the message or enquiry you send us.

Our enquiry system may also record technical information associated with a submission, including your IP address and browser user-agent, for operational, security and abuse-prevention purposes.

We may also receive information that your browser makes available automatically, such as basic device or website-usage information. The exact information collected depends on how you use the website.

2. How we use your information

We may use personal information to:

• respond to enquiries and requests;
• plan, customise and communicate about travel arrangements;
• provide information you have requested about our services;
• maintain, secure and improve the website and enquiry systems;
• detect, investigate and help prevent spam, fraud or other misuse; and
• comply with applicable legal or regulatory obligations.

We do not use information collected through an enquiry for unrelated purposes unless permitted or required by applicable law or you have otherwise agreed.

3. When information may be shared

We may share relevant information with trusted service providers or travel partners where reasonably necessary to respond to your enquiry, arrange a requested service, operate our website, maintain technical infrastructure, or meet legal obligations.

We do not sell your personal information. Where third parties process information on our behalf, we expect them to handle it only for the relevant service and with appropriate safeguards.

Information may also be disclosed where required by law, court order, or a legitimate request from an authorised public authority.

4. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, keeping appropriate business records, resolving disputes and meeting legal obligations.

We use reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Your choices and rights

Depending on where you live and the laws that apply to your information, you may have rights to request access to, correction of, deletion of, or information about the processing of your personal data.

You may contact us to ask about personal information we hold about you or to request an appropriate correction or deletion. We may need to verify your identity before completing a request, and some information may need to be retained where the law permits or requires it.

6. Cookies and similar technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences or analytics. Where applicable, your browser settings may allow you to control or block cookies, although doing so can affect some website functionality.

7. Children

Our website and travel services are not directed at children for the purpose of collecting personal information. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the situation.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or privacy practices. The updated version will be published on this page with a revised date.